Terms & Conditions

1. Eligibility & Customer Accounts

To register an account and place orders on the GOSHTGO platform, you must meet the following criteria under applicable Indian law:

• Legal Age: You must be at least 18 years of age and competent to enter into a legally binding contract under the Indian Contract Act, 1872.
• Authentication Methods: Customer accounts are registered and verified using Firebase Phone OTP verification, Google Sign-In, or verified Email and Password.
• Account Responsibility: You are solely responsible for all activities occurring under your registered phone number and credentials. You must immediately inform GOSHTGO of any unauthorized use or credential compromise.
• Single Account Policy: Creation of multiple accounts by the same individual to manipulate introductory discounts, promo codes, or referral benefits is strictly prohibited.

2. Product Listings, Weights, Prices & Availability

GOSHTGO provides fresh, antibiotic-residue-free chicken, premium goat meat (mutton/gosht), fresh seafood/fish, and farm eggs. As these are natural perishable products, the following terms apply:

• Gross Weight vs. Net Weight: Product listings state approximate gross weight (pre-cut) and net cleaned weight (after de-feathering, skinning, descaling, or deboning). Standard butcher trimming causes nominal physical variances.
• Pricing & Taxes: All catalogue prices are in Indian Rupees (INR) and are inclusive of applicable GST unless explicitly indicated otherwise on the checkout summary.
• Stock Availability: Products are subject to livestock availability at local fulfillment dark stores and butchery hubs. GOSHTGO reserves the right to limit quantities or cancel lines if stock fails quality inspection.

3. Order Confirmation & Cancellations

Orders placed on the platform follow a verified status lifecycle:

• Confirmation: An order is confirmed once validated by the platform and assigned a unique Order ID.
• Cancellation Window: You can cancel an order directly from the app while the status is Pending or Confirmed.
• Preparation Stage: Once an order transitions to Preparing status, meat cuts have been washed and vacuum-sealed. Cancellation at this stage requires customer support approval.
• Dispatched / Delivered: Orders marked Out for Delivery or Delivered cannot be cancelled, as perishable raw meat cannot be re-stocked once dispatched.
• System Anti-Duplication: Rapid duplicate order submissions or concurrent cancellations are automatically deduplicated.

4. Payment Methods & Payment Failures

GOSHTGO provides multiple secure payment channels:

• Cash on Delivery (COD): Payable in cash or local UPI QR to the delivery partner upon physical receipt. Orders remain marked COD Pending until delivery.
• Online & UPI Payments: Processed through PCI-DSS compliant Indian payment aggregators (supporting UPI, Net Banking, and Debit/Credit Cards).
• Failed Transactions & Auto-Reversals: If money is debited from your account during a gateway error without Order ID generation, your issuing bank typically reverses the amount within 2 to 5 business days.

5. Delivery Areas, Charges & Estimated Delivery Times

• Serviceable Zones: Deliveries are limited strictly to active coverage zones within verified radius from our cold-chain hubs.
• Express Delivery: We target 20-minute delivery under normal traffic and weather conditions. However, delivery estimates are subject to road traffic, monsoon showers, and local civic restrictions.
• Delivery Fee: Nominal delivery charges may apply based on delivery distance and order value, clearly itemized before order placement.
• Customer Availability: If the delivery partner cannot reach you at the provided address and phone number within 10 minutes of arrival, the order may be cancelled with applicable charges.

6. Fresh Meat & Seafood Handling, Quality & Complaint Procedures

• Cold Chain Maintenance: Meat is stored and transported under temperature-controlled conditions (0°C to 4°C) to maintain peak freshness and prevent bacterial growth.
• Packaging Integrity: Products are sealed in food-grade, tamper-evident packaging. Do not accept packs if the safety seal is broken.
• 2-Hour Quality Reporting Window: Being highly perishable, any quality concerns, missing items, or packaging defects must be reported within 2 hours of delivery accompanied by photographs.

7. Returns & Refunds Policy

• Perishable Goods Exception: In accordance with Indian Consumer Protection regulations, perishable meat products cannot be physically returned once accepted by the customer.
• Valid Refund Scenarios: Full or partial refunds are granted for verified complaints (e.g., damaged seal, wrong item delivered, or hub-initiated cancellation).
• Refund Processing: Approved refunds for online transactions are credited to the original payment source within 5 to 7 business days. COD refunds are processed via UPI or store credit.

8. Customer Responsibilities & Prohibited Misuse

You agree not to:

• Provide false delivery addresses, incorrect phone numbers, or fake identities.
• Engage in abusive, threatening, or disorderly conduct toward delivery personnel.
• Attempt to reverse-engineer, decompile, or exploit vulnerabilities in the GOSHTGO mobile app or API endpoints.
• Abuse discounts, promotional codes, or cancellation policies for commercial re-sale.

9. Third-Party Delivery & Payment Services

GOSHTGO partners with third-party logistics partners, payment processors, and mapping APIs (Google Maps). While we enforce rigorous service levels, we are not directly liable for gateway downtime or external telecommunication delays outside our reasonable control.

10. Liability, Intellectual Property & Governing Law

• Intellectual Property: The brand name GOSHTGO, logos, graphics, app interface, and catalogue photos are protected trademarks and intellectual property of GOSHTGO.
• Limitation of Liability: GOSHTGO's maximum aggregate liability for any claim arising from an order is limited strictly to the total monetary amount paid for that specific order.
• Governing Law & Jurisdiction: These Terms are governed by the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

11. Updates to Terms & Customer Support

GOSHTGO reserves the right to modify these Terms & Conditions periodically to reflect regulatory updates or operational enhancements. Continued use of the platform after revised terms are posted constitutes your acceptance.